Course Overview
This course is designed to enhance customer service skills. Participants will learn how to handle customer interactions effectively, resolve complaints, and exceed customer expectations.
Course Prerequisite
- None.
Course Assessment
- Customer service role-playing
- Case study analysis
- Customer feedback simulations
Course Learning Outcome
- Improve customer interaction skills
- Handle complaints effectively
- Deliver exceptional customer service
Course Duration And Venue
- Duration: 1 Day
- Venue: Mutually Agreed Training Venue
Training Services
Quality
ISO 9001:2015 QMS Quality Management System Training
SO 21001:2018 – QMS Educational Organizations
ISO 22483:2020 Tourism & Related Services - Hotels
ISO 10001/2/3/4:2018 – Customer Satisfaction
ISO 31000:2018 – Risk Management
ISO 22301:2019 – Business Continuity Management Systems
ISO 37001:2016
Sedex
Six Sigma
Good Manufacturing Practices – GMP
Good Distribution Practices – GDP
Lean Management
Environment
Safety
ISO 45001:2018 OHSMS - Safety Management System
IOSH Courses
Incident/Accident Investigation
First Aid
Occupational Health & Safety Risk Assessment
Emergency Preparedness and Response
Process Safety Courses
Scaffolding Courses
Food Safety
ISO 22000:2018 – Food safety management systems
Energy
ISO 50001: 2018 – EnMS
Environmental Impact Assessments (EIA)
Information Technology
Soft Skills
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